AI Order Processing
Orders arrive as emails, chats, PDFs and voice notes. Clean, confirmed ERP records come out. Nobody retypes anything.
What it does
Customers order however they like, a one-line email, a WhatsApp voice note, a PDF purchase order, a photo of a handwritten list. The pipeline reads each one, matches products and quantities against your catalog, confirms with the customer, and creates the order in your ERP. Your team handles exceptions, not transcription.
- Any format, any channel. Email bodies, attachments, chat messages, voice notes, parsed against your catalog and the customer's history, no order forms required.
- Confirmation before posting. The customer gets a structured summary to approve in the channel they used. No silent wrong orders.
- Catalog and stock aware. Unknown items, short stock and price mismatches get flagged, or resolved in-chat with a substitute proposal.
- Straight to the ERP. On confirmation the order lands as a clean record, same as one keyed in by your best operator.
How it runs at Oido
The same platform that runs your other agents and workflows: an agent does the reading and judgment, n8n workflows handle the deterministic steps, stock checks, ERP writes, notifications. Approvals land in Slack or WhatsApp, wherever your team already works. Build it yourself, or have our team design, build and run it with you.
What to expect
Most orders post without a human touching them; the messy minority queue with data pre-filled. Deployments improve over the first months as the catalog matching absorbs your customers' shorthand. Full walkthroughs: order processing automation for distributors, food distribution specifics and WhatsApp order automation. If part of your book already trades over EDI, AI order entry vs EDI has the per-partner arithmetic for deciding which customers belong on which path.
Where it fits
The classic first automation for food distribution, wholesale trade and manufacturing. Invoice processing usually follows, same pattern, same infrastructure.
Want the numbers on your order volume? Free consultation, or see what AI automation costs.
FAQ
How does AI order processing work?
An agent reads the incoming order, email, WhatsApp message, PDF attachment or voice note, resolves it against your catalog and that customer's order history, replies with a structured confirmation, and on approval writes the order to your ERP. Ambiguous orders queue for a human with the parsed data pre-filled.
What happens when the AI misreads an order?
Low-confidence parses never post silently. The pipeline confirms with the customer in-channel or routes to a review queue, the reviewer corrects a field, not the whole order. The metric to track is the zero-touch rate: orders posted with no human involvement.
Can it handle 'the usual' and shorthand orders?
Yes, the agent sees the customer's order history, so 'lo de siempre plus two boxes of tomatoes' resolves to their standing order plus the addition. That context is exactly what template-based tools can't do.
Which channels does it support?
Email (including attachments), WhatsApp Business (text, voice notes, photos of handwritten lists), web forms and EDI. New channels plug into the same pipeline, the parsing and ERP posting don't change.
What does order automation cost?
A single-channel deployment typically lands in the €5,000–€20,000 setup range with €200–€800/month running. If your team spends hours a day retyping orders, payback usually arrives within the first year.