Customer stories
What changed, and by how much
Four businesses that handed their most repetitive work to AI employees. Every number here is the customer's own, and each one links to the full story of how it was built.
Regional Food Distributor
Twelve people spent most of the day typing orders from email, phone and WhatsApp into the system by hand.
Read the story →- Order processing time reduced from 3.5 hours to 45 minutes per day
- Order rework rate dropped from 6% to 0.4%
- Customer satisfaction score improved from 82% to 94%
National Supermarket Chain
Two thousand customer questions a day, four-hour waits at busy times, and one in five people gave up before anyone answered.
Read the story →- 94% of inquiries resolved by AI with no human involvement
- Average first response time dropped from 4 hours to 90 seconds
- Customer satisfaction for AI-handled issues: 91%
Mid-Size Manufacturing Company
Eighty suppliers in twelve countries, chased by email and spreadsheet. When the one buyer who knew them all went on holiday, everything slowed down.
Read the story →- Procurement cycle time reduced by 55% (from 8 days to 3.5)
- Stockout incidents eliminated in first 4 months post-deployment
- Supplier confirmation rate improved from 65% to 98%
Enterprise Operations Team
Four hundred staff, and every request for a purchase, an approval or a new laptop sat in someone’s inbox for days.
Read the story →- Average request-to-resolution time dropped from 5 days to 18 hours
- Operations team reduced manual chasing by 80%
- Employee satisfaction with internal processes improved from 58% to 89%
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