Follow-ups that don't depend on remembering
Every quote, enquiry and promise chased on time, so growth stops depending on whether anyone had a quiet afternoon.
What it does
In a company of eight, follow-up is not a process. It is whoever remembers. That works until a busy fortnight, and the quotes that went quiet are never found again.
- Nothing goes quiet unnoticed. Every quote, enquiry and open thread is tracked from the moment it starts, without anyone logging it anywhere first.
- Chased at the right time. A polite nudge on your schedule, in your wording, with the original conversation attached, so the customer never gets a follow-up that has clearly forgotten them.
- Promises kept. The thing you said you would send on Thursday is sent on Thursday, or you are reminded before the customer has to ask.
- A short list of what needs you. Replies that need a human, deals worth a call, and anything unusual land in one place instead of six threads.
Draft first, send later
Most small teams start with the agent writing the follow-up and waiting for a yes. After a few weeks of watching what it writes, most move the routine chasing to automatic and keep approval on the accounts that matter. Both are one setting.
How it runs at Oido
One AI employee with access to your inbox and whichever tools hold your customers. It runs on a schedule, so the chasing happens on the quiet days too, and it asks before anything you have marked as consequential. It reaches you where you already are, in Slack, WhatsApp or Telegram, not in another dashboard you would have to remember to open.
Build it yourself on the standard plan, or have our team set it up with you.
Where it fits
Common first automation for professional services, marketing agencies, recruitment and real estate, and for any founder still doing their own sales. It sits close to lead qualification, which handles what comes in, and accounts receivable, which is the same discipline applied to invoices.
Want to know what you are losing to silence? Tell us how enquiries reach you today.
FAQ
Why do small teams lose work this way?
Not for lack of care. Small business owners report spending nearly twice as much time on admin as on sales and growth, and more than a third say their own lack of capacity is the single biggest thing holding the business back. The follow-up is the first thing dropped on a busy week, and it is the one that costs money.
What does it actually chase?
Quotes that have gone quiet, enquiries nobody replied to, customers who said they would come back to you, trials that are ending, renewals coming up, and anything you promised to send and have not.
Will it sound like a robot chasing my customers?
It writes in your wording, with the context of the actual conversation, and it stops the moment a person replies. You can have it draft and wait for your approval instead of sending, which is how most teams start.
How does it know something needs chasing?
It watches the places the work already lives: your inbox, your CRM if you have one, your notes if you do not. When something has gone quiet past the point you set, it acts.
What if the customer replies with something complicated?
It hands the thread straight to you rather than guessing. Complaints, price negotiations and anything emotional are exactly what stays with a person.
Do we need a CRM first?
No. Plenty of small teams run on an inbox and a spreadsheet, and it works with those. If you add a CRM later, it moves across with you.