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Oido system reference · v2.0 · 21 sections · 5 chapters

Reference

Every capability of the platform, indexed. Each section anchor is a stable link, cite it, bookmark it, send it to a teammate.

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Start
Overview#overviewQuick Start#quick-start
Agents
Agent Studio#agentsAgent Marketplace#marketplaceHuman in the Loop#human-in-the-loopWorkspace#workspaceAI Models#providers
Operations
Channels#channelsSupport Desk#supportWiki#wikiScheduled Prompts#scheduled-promptsProjects & Tasks#projects
Integrations
MCP Protocol#mcpSkills & Extensions#skillsn8n Integration#n8nGitHub Integration#githubFile Storage#storage
Platform
Teams & RBAC#teamsAudit & Usage#audit-usageAPI & Webhooks#apiDeployment#deployment
Start
OverviewQuick Start
Agents
Agent StudioAgent MarketplaceHuman in the LoopWorkspaceAI Models
Operations
ChannelsSupport DeskWikiScheduled PromptsProjects & Tasks
Integrations
MCP ProtocolSkills & Extensionsn8n IntegrationGitHub IntegrationFile Storage
Platform
Teams & RBACAudit & UsageAPI & WebhooksDeployment

Start

Overview

#overview

Oido is a cloud AI agent platform for teams. Build, configure, and deploy AI agents that do real work, answer customers, run workflows, manage projects, and keep your knowledge base current, all from a unified web UI, without writing infrastructure code.

Agents connect to the tools your team already uses: chat channels, GitHub, n8n workflows, file storage, and any MCP-compatible service. Everything they do is logged, permissioned, and visible to your whole team.

What's inside:

  • Agent Studio, create and manage agents with custom prompts, models, and tool access
  • Workspace, chat with agents directly in the browser
  • Channels, deploy agents to Telegram, Discord, WeChat, and DingTalk
  • Support Desk, AI-assisted tickets and quotes
  • Projects & Tasks, Kanban boards where agents execute tasks automatically
  • Wiki, team knowledge base agents can read and update
  • Scheduled Prompts, run agents on a schedule
  • Integrations, n8n, GitHub, MCP servers, S3-compatible storage
  • Skills & Extensions, reusable capability modules and a marketplace
  • Governance, teams, RBAC, audit log, and usage analytics
  • API & Webhooks, automate the platform itself

Quick Start

#quick-start

Get started in minutes:

1. Create your account at app.oido.ai 2. Choose your plan (Free / Pro / Enterprise) 3. Configure your AI provider keys 4. Create your first agent 5. Connect tools and channels 6. Deploy and monitor

Free tier includes 1 agent and 2 AI providers. Upgrade to Pro for unlimited agents, all integrations, and priority support.

Agents

Agent Studio

#agents

Create and manage AI agents with:

  • Custom system prompts
  • Model selection per agent
  • Tool access control (allowlist/denylist)
  • Skills attachment
  • Subagent hierarchies
  • MCP server connections
  • YAML-based configuration

Agents can be assigned to projects, connected to chat channels, and equipped with tools from multiple sources.

Agent Marketplace

#marketplace

Start from a library of prebuilt agents, or build your own from scratch, then customize every part.

  • Install a ready-made agent (support, sales, finance, ops) into your workspace in one click
  • Or create an agent from scratch and shape it yourself
  • Customize the model, system prompt, tools, and skills on any agent, prebuilt or your own
  • Add subagents and delegation to the ones you install
  • New agents keep arriving as the library grows

Prebuilt agents are starting points, not black boxes, everything is editable after you install it.

Human in the Loop

#human-in-the-loop

Gate consequential actions so an agent pauses for your approval before it acts.

  • Put an approval gate on risky actions: payments, sends, deletes, publishing
  • The agent pauses, asks for a decision, and only proceeds once you approve
  • Approval requests are delivered to Slack or Telegram
  • Set an approval destination per agent, and per subagent
  • Denied actions stop the run cleanly, nothing happens without a yes

Let agents move fast on routine work while you stay in control of the moments that matter.

Workspace

#workspace

Chat with your agents directly in the browser:

  • Persistent sessions with full history
  • File attachments and rich responses
  • Per-session model and agent switching
  • Command palette (Cmd+K) for quick navigation across the whole studio

AI Models

#providers

Oido is provider-agnostic: connect your own AI provider accounts and choose a model per agent.

Supported providers:

  • OpenAI, Anthropic, Gemini, DeepSeek, NVIDIA, via API key
  • Gemini and Qwen, via OAuth login
  • OpenRouter, one key, many models
  • llama.cpp server, self-hosted local models
  • Custom LLM, any OpenAI-compatible endpoint

Mix providers across agents: run routine tasks on a cheap model and reserve frontier models for the work that needs them.

Operations

Channels

#channels

Connect agents to messaging platforms:

  • Telegram
  • Discord
  • WeChat
  • DingTalk

Channels support:

  • Sender policies (whitelist/any)
  • Session scoping (user/global)
  • Dispatch modes (sequential/parallel)
  • Per-channel model and instruction overrides
  • Pairing flow for device authorization

Support Desk

#support

Built-in AI-assisted customer support:

  • Ticket management with statuses and assignment
  • Quote creation and tracking
  • Agents draft responses and triage incoming requests
  • Full conversation history per ticket

Wiki

#wiki

Team knowledge base built into the platform:

  • Markdown pages with slugs and linking
  • Agents can read wiki content to answer questions
  • Agents can create and update pages, keeping docs current automatically

Scheduled Prompts

#scheduled-prompts

Run agents on a schedule:

  • Cron-style recurring prompts
  • Assign any agent to a schedule
  • Results delivered to sessions or channels

Use cases: daily standup summaries, report generation, periodic monitoring, data syncs.

Projects & Tasks

#projects

Built-in Kanban board for project management:

  • Custom columns per project
  • Task creation with descriptions
  • Agent assignment per task
  • Auto-run on task move (agents execute tasks automatically)
  • Reorderable columns and tasks

Integrations

MCP Protocol

#mcp

Native Model Context Protocol support for extending agent capabilities:

  • stdio transport (local processes)
  • SSE transport (remote servers)
  • Per-server environment variables
  • OAuth configuration
  • User/project scoping

MCP servers register tools that agents can use dynamically.

Skills & Extensions

#skills

Skills are reusable capability modules attached to agents:

  • Built-in skills (DuckDuckGo search, Gmail, Google Calendar, n8n, web fetch)
  • User-installed skills from SKILL.md files
  • Extension marketplace support

Extensions add platform-level functionality:

  • Install from git URLs, npm packages, local paths
  • Configure via settings UI
  • Enable/disable per deployment

n8n Integration

#n8n

Deep integration with n8n workflow automation:

  • Connect n8n instance via API
  • Browse and trigger workflows
  • View execution history
  • Manage credentials
  • Agents can create, update, list, and delete workflows
  • Data table operations (create, read, upsert, delete rows)

GitHub Integration

#github

Connect repositories to agents:

  • Authenticate with GitHub PAT
  • Register repositories for agent access
  • Assign repos to specific agents
  • Agents can read code, manage issues, and review PRs

File Storage

#storage

S3-compatible storage via RustFS:

  • File upload and download
  • Bucket management
  • Object listing
  • Configurable storage backend

Agents can read and write files during execution.

Platform

Teams & RBAC

#teams

Multi-user support with role-based access control:

  • Roles with granular permissions
  • Team management
  • User invitations
  • Session isolation per user

Audit & Usage

#audit-usage

Full visibility into what agents and users do:

  • Audit log of every significant action across the platform
  • Usage analytics: tokens, turns, and cost per agent and per model
  • Filter by user, agent, and time range

API & Webhooks

#api

Automate the platform itself:

  • REST API (v1) with API key authentication
  • Webhooks for reacting to platform events
  • Hooks for customizing agent behavior

Deployment

#deployment

Oido is a managed cloud service, no infrastructure to manage.

  • Hosted and maintained by Oido Systems
  • Enterprise-grade security and encryption
  • 99.9% uptime SLA
  • Automatic updates and backups
  • SOC 2 compliance (in progress)

Enterprise plans support dedicated instances and on-premise deployment options.

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