TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of Oido Studio, the cloud-based AI agent platform operated by Oido Systems (“Oido”, “we”, “our”). By creating an account or using the service, you agree to these Terms.

1. The Service

Oido Studio is a software-as-a-service (SaaS) platform that enables organisations to build, deploy, and manage AI agents connected to third-party AI providers, communication channels, and business tools. The service is hosted by Oido Systems and delivered over the internet.

Access to Oido Studio is subscription-based. We offer Free, Pro, Yearly, and Enterprise tiers, as described on our pricing page. Features and limits vary by tier.

2. Accounts and Organisations

• You must be 18 years or older to create an account
• Each organisation account may have one owner and multiple members per your subscription tier
• You are responsible for all activity under your account and organisation
• You must provide accurate registration information and keep it current
• You are responsible for securing your credentials and API keys stored in the platform
• Sharing accounts between unrelated organisations is not permitted

3. Acceptable Use

You may use Oido Studio for any lawful business purpose. You may not:

• Use the platform to generate, distribute, or facilitate illegal content
• Violate the terms of service of any AI provider you connect through Oido
• Attempt to access another organisation's data or bypass authentication controls
• Use automated scripts or bots to abuse the API beyond normal use patterns
• Reverse-engineer, decompile, or resell the Oido platform itself
• Use agents to conduct phishing, spam, or social engineering campaigns
• Deploy agents that impersonate real individuals without their consent
• Use the service in ways that violate applicable data protection laws (GDPR, CCPA, etc.)

We may suspend accounts found in violation without prior notice. We will make reasonable efforts to notify you before permanent termination.

4. AI Providers and Third-Party Services

Oido connects to AI providers (OpenAI, Google, Anthropic, DeepSeek, etc.) and third-party tools that you configure. You acknowledge:

• Your use of those providers is subject to their respective terms of service
• You are responsible for your own API keys and any costs charged by providers
• Data sent to providers through your agents is governed by each provider's privacy policy
• Oido is not responsible for the output, accuracy, or reliability of third-party AI models
• You must comply with each provider's acceptable use policy

5. Subscription and Billing

• Free plans are provided at no cost with feature and usage limits
• Paid plans are billed monthly or annually as selected at signup
• Subscription fees are non-refundable except where required by law or at our discretion
• Downgrading to a lower tier may result in reduced access to agents, members, or features
• We reserve the right to change pricing with 30 days' notice to existing subscribers
• Enterprise pricing is subject to a separate order form or agreement

6. Data Ownership

You own all data you create within Oido Studio — your agent configurations, conversation history, and uploaded content. You grant Oido a limited licence to store, process, and transmit that data solely to provide the service. We do not claim ownership of your content and will not use it for any purpose outside operating Oido for you.

7. Service Availability

We target 99.9% uptime for paid plans. Scheduled maintenance will be announced in advance. Unplanned outages are tracked at status.oido.ai. We do not guarantee specific uptime for free plans. We reserve the right to modify or discontinue features with reasonable notice.

8. Intellectual Property

The Oido Studio platform, its design, and underlying technology are the intellectual property of Oido Systems. Nothing in these Terms transfers any intellectual property rights to you. You retain all rights to the agent configurations, prompts, and content you create.

9. Limitation of Liability

To the maximum extent permitted by law, Oido Systems shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service — including losses from agent errors, AI provider decisions, or third-party integrations. Our total liability to you in any 12-month period shall not exceed the fees you paid to us in that period.

10. Indemnification

You agree to indemnify and hold Oido Systems harmless from claims, damages, and expenses (including legal fees) arising from your use of the platform, your agents' actions, or your violation of these Terms or any third-party rights.

11. Termination

• You may cancel your account at any time from the billing settings page
• On cancellation, your data is retained for 30 days before deletion
• We may terminate accounts that violate these Terms, with notice where feasible
• We may terminate or restrict access to the free tier at any time with 7 days' notice

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Oido Systems is incorporated. Disputes shall be resolved by binding arbitration before courts with competent jurisdiction. Nothing in this clause limits your statutory consumer rights where applicable.

13. Changes

We may update these Terms. Material changes will be communicated via email and in-app notification at least 14 days before taking effect. Continued use after that date constitutes acceptance.

14. Contact

Legal enquiries: legal@oido.ai
General enquiries: hello@oido.ai