TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of Oido Studio, the cloud-based AI agent platform operated by Oido Systems (“Oido”, “we”, “our”). By creating an account or using the service, you agree to these Terms.

1. The Service

Oido Studio is a software-as-a-service (SaaS) platform that enables organisations to build, deploy, and manage AI agents connected to third-party AI providers, communication channels, and business tools. The service is hosted by Oido Systems and delivered over the internet.

Access to Oido Studio is subscription-based. We offer Free, Pro, Yearly, and Enterprise tiers, as described on our pricing page. Features and limits vary by tier.

Business use only. Oido Studio is provided for business and professional use. It is not offered to consumers, and you confirm you are entering these Terms in the course of a business.

Self-hosted and services engagements. These Terms cover the Oido Studio cloud service. Self-hosted deployments, implementation work and other professional services are covered by a separate written agreement or order form, which prevails over these Terms for that work.

2. Accounts and Organisations

• You must be 18 years or older to create an account
• Each organisation account may have one owner and multiple members per your subscription tier
• You are responsible for all activity under your account and organisation
• You must provide accurate registration information and keep it current
• You are responsible for securing your credentials and API keys stored in the platform
• Sharing accounts between unrelated organisations is not permitted

3. Acceptable Use

You may use Oido Studio for any lawful business purpose. You may not:

• Use the platform to generate, distribute, or facilitate illegal content
• Violate the terms of service of any AI provider you connect through Oido
• Attempt to access another organisation's data or bypass authentication controls
• Use automated scripts or bots to abuse the API beyond normal use patterns
• Reverse-engineer, decompile, or resell the Oido platform itself
• Use agents to conduct phishing, spam, or social engineering campaigns
• Deploy agents that impersonate real individuals without their consent
• Use the service in ways that violate applicable data protection laws (GDPR, CCPA, etc.)

We may suspend accounts found in violation without prior notice. We will make reasonable efforts to notify you before permanent termination.

3a. Your Agents Are Your Responsibility

Oido gives you the means to build software workers that take real actions in your systems. What they do is configured by you, and it is treated as your action, not ours.

• You decide which tools, data and accounts an agent may reach, and which actions require a person to approve them. You are responsible for setting those controls appropriately for the risk involved
• You are responsible for everything your agents do, including messages they send, records they change or delete, and commitments they make to third parties
• AI models produce output that can be wrong, incomplete or fabricated, and can behave unpredictably on inputs they have not seen. You must review output before relying on it for anything consequential
• You must not use agents where a mistake could cause death, personal injury, or serious damage to property, health, finances or legal standing, unless a qualified person reviews every relevant action first
• Agent output is not legal, medical, financial, tax or other professional advice, and must not be presented to anyone as if it were
• You must keep human approval enabled for actions that are irreversible, that spend money, or that materially affect an individual

3b. AI Regulation and Transparency

Where you deploy agents in the European Union or the United Kingdom, you act as the deployer of that AI system and are responsible for meeting the obligations that fall on a deployer, including under the EU AI Act. In particular you must:

• Tell people they are interacting with an AI system, where they would not otherwise reasonably know
• Not use Oido for any practice prohibited by applicable AI law, including social scoring, emotion inference in the workplace or in education, or manipulative techniques that exploit vulnerability
• Carry out your own assessment before deploying agents in areas treated as high risk, such as recruitment, credit, insurance pricing, education, or the management of workers, and keep a person in the decision
• Keep the records your own regulator requires. Oido logs agent actions and makes them available to you for this purpose

We may decline or discontinue a deployment we reasonably believe breaches this section.

4. AI Providers and Third-Party Services

Oido connects to AI providers (OpenAI, Google, Anthropic, DeepSeek, etc.) and third-party tools that you configure. You acknowledge:

• Your use of those providers is subject to their respective terms of service
• You are responsible for your own API keys and any costs charged by providers
• Data sent to providers through your agents is governed by each provider's privacy policy
• Oido is not responsible for the output, accuracy, or reliability of third-party AI models
• You must comply with each provider's acceptable use policy

5. Subscription and Billing

• Free plans are provided at no cost with feature and usage limits
• Paid plans are billed monthly or annually as selected at signup
• Subscription fees are non-refundable except where required by law or at our discretion
• Downgrading to a lower tier may result in reduced access to agents, members, or features
• We reserve the right to change pricing with 30 days' notice to existing subscribers
• Enterprise pricing is subject to a separate order form or agreement

Renewal and cancellation. Subscriptions renew automatically for the same period until cancelled. You may cancel at any time from billing settings; cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Taxes. Prices are exclusive of VAT and any other applicable taxes, which are added where required. If you are VAT-registered in another EU member state, provide a valid VAT number and the reverse charge applies.

Non-payment. If a payment fails we will attempt to collect again and notify you. We may suspend access to a paid workspace after continued non-payment, and will give you reasonable notice before doing so. Suspension does not delete your data; termination under section 11 does.

Model costs are separate. Your subscription covers the Oido platform. Charges from the AI providers and third-party tools you connect are billed by them, directly to you, and are yours to control.

5a. Fair Use

Paid plans are priced per team rather than per seat or per task, on the understanding that usage is what a business of your size would ordinarily generate. To keep that pricing sustainable for everyone, we may apply reasonable technical limits, including rate limits, concurrency limits and storage quotas, and we publish the ones that are fixed by tier.

If a workspace generates load far outside normal business use, for example automated load testing, resale of platform capacity to third parties, cryptocurrency operations, bulk scraping, or running the service on behalf of organisations that are not yours, we will contact you to agree a suitable plan. Where that is not possible, or where the load threatens the stability of the service for others, we may apply limits or suspend the workspace. We will not do this without contacting you first, except where the service itself is at risk.

6. Data Ownership

You own all data you create within Oido Studio, your agent configurations, conversation history, and uploaded content. You grant Oido a limited licence to store, process, and transmit that data solely to provide the service. We do not claim ownership of your content and will not use it for any purpose outside operating Oido for you.

6a. Feedback and Aggregated Data

If you send us feedback, suggestions or bug reports, we may use them to improve the service without obligation or payment to you. We also generate aggregated, anonymised statistics about how the platform is used, for example how often a feature is used across all workspaces. These contain no customer content and no personal data, and cannot be traced back to your organisation. We do not use your content to train AI models, as set out in our Privacy Policy.

7. Service Availability

We target 99.9% monthly uptime for paid plans. This is a target, not a service level guarantee, and no service credits are payable unless a signed Enterprise agreement provides them. Scheduled maintenance is announced in advance. Current availability is published on our status page. We do not target any level of availability for free plans. We may modify or discontinue features with reasonable notice, and may make changes without notice where needed for security or legal compliance.

7a. No Warranty

To the maximum extent permitted by law, and except where a signed Enterprise agreement says otherwise, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage.

In particular, we do not warrant that the service will be uninterrupted or error-free, that defects will be corrected, or that any AI model will produce output that is accurate, complete, current, lawful, or suitable for your purpose. AI output is probabilistic by nature. Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

8. Intellectual Property

The Oido Studio platform, its design, and underlying technology are the intellectual property of Oido Systems. Nothing in these Terms transfers any intellectual property rights to you. You retain all rights to the agent configurations, prompts, and content you create.

9. Limitation of Liability

To the maximum extent permitted by law, Oido Systems shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service, nor for loss of profit, revenue, business, goodwill, anticipated savings, or for loss or corruption of data, in each case however arising. This includes losses caused by agent errors or omissions, AI model output, actions an agent took that you had configured it to take without approval, decisions made by an AI provider, or the failure of a third-party integration.

Our total aggregate liability arising out of or in connection with these Terms in any twelve-month period shall not exceed the fees you paid to us for the service in that period. Where you use a free plan, our aggregate liability shall not exceed one hundred euros.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude.

10. Indemnification

You agree to indemnify and hold Oido Systems harmless from claims, damages, and expenses (including legal fees) arising from your use of the platform, your agents' actions, or your violation of these Terms or any third-party rights.

11. Termination

• You may cancel your account at any time from the billing settings page
• On cancellation, your data is retained for 30 days before deletion
• We may terminate accounts that violate these Terms, with notice where feasible
• We may terminate or restrict access to the free tier at any time with 7 days' notice

11a. Data on Exit

Your data remains available for export throughout your subscription and for 30 days after cancellation, after which it is deleted, including from backups on the rotation described in our Privacy Policy. Export your agent configurations and conversation history before that window closes. On request within those 30 days we will provide an export.

12. Governing Law and Disputes

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of the country in which Oido Systems is established, without regard to its conflict of law rules. The courts of that country have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Before starting proceedings, each party agrees to raise the issue in writing and give the other 30 days to resolve it in good faith.

12a. General

• Entire agreement, these Terms, the Privacy Policy, and any order form or Enterprise agreement form the whole agreement between us, and replace anything said or written beforehand
• Order of precedence, where a signed order form or Enterprise agreement conflicts with these Terms, that document prevails for the service it covers
• Severability, if any provision is found unenforceable, the rest remains in force and the provision is applied as far as it lawfully can be
• No waiver, not enforcing a right on one occasion does not waive it
• Assignment, you may not assign these Terms without our written consent. We may assign them to a group company or in connection with a merger, acquisition or sale of assets, on notice to you
• Force majeure, neither party is liable for failure to perform caused by events beyond its reasonable control, including outages at an AI provider, hosting failure, war, industrial action, or a change in law that prevents performance
• Notices, we notify you by email to your account address or in-app; you notify us at the address in section 14
• Export and sanctions, you confirm you are not located in, and will not use the service on behalf of anyone in, a country or entity subject to EU, UK or other applicable sanctions or export restrictions
• Publicity, we will not use your name or logo as a customer reference without your written permission

13. Changes

We may update these Terms. Material changes will be communicated via email and in-app notification at least 14 days before taking effect. Continued use after that date constitutes acceptance. If you do not accept a material change, you may cancel before it takes effect and we will refund any fees covering the period after cancellation.

14. Contact

Legal enquiries: contact@oidostudio.com
General enquiries: contact@oidostudio.com