AI Automation for Wholesale & B2B Trade
Orders taken on any channel, accounts chased on schedule.
B2B orders arrive as emails, voicemails and WhatsApp photos of handwritten lists. Sales reps spend mornings retyping them, price questions interrupt all day, and overdue accounts get chased only when someone finds time.
Oido agents read incoming orders from any channel into your ERP, answer price and availability questions per customer terms, and run credit control follow-up on a schedule.
Order entry stops being a job, and receivables get chased every time, not sometimes.
What you can automate
- Convert emailed and messaged orders into structured ERP entries for confirmation.
- Answer price and stock questions using each customer's own terms.
- Run credit control: statements, reminders and escalation on schedule.
- Alert reps when a regular customer's ordering pattern changes.
Wholesale margins live and die on operational cost per order. When each order needs a person to read it, retype it and confirm it, growth just means more headcount. Oido takes the retyping out.
Any format in, structured order out
Customers order how they like: email, WhatsApp, a photo of a list. The agent extracts products, quantities and delivery requirements, resolves them against your catalog and the customer's terms, and stages the order in your ERP for one-click confirmation. Ambiguity becomes a question back to the customer, not a guess. The full mechanics, costs and the metric that predicts payback: order processing automation for distributors.
Price and availability, per customer
What is my price on this? Is it in stock? The agent answers from your ERP using that customer's contracted terms, instantly, without a rep breaking off a call. Multi-line requests that amount to a quote are handled the same way, with the margin decisions left to a person: RFQ automation for distributors.
Credit control that actually runs
Statements go out on schedule, reminders escalate politely, and the agent flags accounts that need a human call. Cash comes in because the follow-up never gets deprioritized.
A quiet eye on the book
When a weekly customer goes quiet or halves their volume, the agent tells the rep that week, while the relationship is still warm.
Built with your operation
We learn your catalog, your terms and your ERP first, then build and run the automation with your team. You own your hosting and your data, with 24/7 support.
Questions we get asked
Our customers will never send EDI. Does that matter?
No, that is the point. EDI is worth building for the partners whose volume pays back the setup. Everyone else keeps emailing and messaging, and those orders are the ones your reps retype. Both routes can write the same order into your ERP, and the per-partner break-even maths is in [AI order entry vs EDI](/blog/ai-order-entry-vs-edi).
Can it answer price and availability questions without us?
For routine ones, yes: current price for that customer, whether an item is in stock, when the next delivery lands. Anything involving a discount, a credit decision or a negotiation goes to a person, because those are relationship calls, not lookups.
Can it chase overdue accounts without annoying customers?
It chases on a schedule you set, politely, with the invoice attached, and stops the moment someone replies. Inconsistent chasing is what irritates customers: silence for weeks, then an awkward phone call. A predictable reminder is what professional credit control looks like.