The OIDO Blog
Engineering deep dives, product updates, and thinking on AI agents at scale.
AI Customer Service in Retail: What to Automate First
AI customer service in retail, which queries to automate first, how to connect the AI to real order data, and where humans must stay.
AI Data Entry Automation: Eliminate Retyping Between Systems
How AI moves data from documents, emails and chats into your systems of record, accurately, with audit trails, and without the retyping.
AI Invoice Processing: How It Works, Accuracy & ROI
AI invoice processing cuts the €2–5 manual cost per invoice. How OCR + LLM extraction and matching work, and the touchless rate that decides your ROI.
AI Order Processing for Food Distribution: What Breaks
Food orders come with cut-offs, catchweight, substitutions and lot traceability. How AI order processing handles the parts that break generic automation.
How Much Does AI Automation Cost? Real 2026 Numbers
Honest pricing for AI automation projects, setup costs, monthly running costs, what drives the price up, and how to estimate payback before you commit.
n8n vs Zapier vs Make in 2026: Which Should You Choose?
An honest comparison of n8n, Zapier and Make for business automation, pricing models, self-hosting, AI agent support, and which one fits which company.
Build an AI Assistant in Slack That Can Actually Do Things
How to run an AI assistant inside Slack that reads your real systems, orders, tickets, databases, and takes action, with guardrails that make it safe.
WhatsApp Orders to ERP: Voice Notes, Slang, Cut-Offs
Voice notes, "el queso bueno", ambiguous quantities and the Cloud API rules. The parts of WhatsApp order taking that break, and how to handle each one.
What Is an AI Agent? Definition, Examples, Business Uses
What AI agents are, how they differ from chatbots, and real ways businesses use them to automate operations across Slack, email and their own tools.
What Is MCP (Model Context Protocol)? Plain-English Guide
MCP lets AI agents safely connect to your real tools and data. What the Model Context Protocol is, why it matters, and how businesses use it.
AI Automation for Small Business: Where to Start in 2026
A practical roadmap for SMEs adopting AI automation: how to pick the first process, avoid common mistakes, and get results in weeks, not quarters.
How to Automate Business Workflows with n8n and AI Agents
n8n handles the deterministic steps; AI agents handle the judgment. How to combine them to run real business processes end to end.