AI Agents
What AI agents are, how multi-agent systems work, and the patterns that survive production. Written from agents we run for real businesses.
Why AI Agent Pilots Die Before Production
Most AI agent pilots never ship. The cause is rarely the model, it's the exception path, permissions and audit trail nobody scoped. Here's the fix.
EU AI Act & AI Agents: What Applies From Today
From 2 August 2026 the AI Act is enforceable and Article 50 transparency applies. What that actually means if you run AI agents in your business.
AI Browser Agents: 4 Controls That Actually Work
Letting an agent act inside your logged-in browser is a real risk. The four architectural controls that contain it, and when to use an API instead.
Agentic AI and Your SaaS Bill: A Buyer's Renewal Guide
Gartner says agentic AI puts $234B of enterprise software spend at risk by 2030. Here's what actually changes on your next SaaS renewal, and what to ask.
Agentic Workflows: Patterns That Actually Ship
Agentic workflows explained without the hype: the five patterns that do the work, when to use each, and how to build one on your own systems without a rewrite.
AI Agents for Product Managers: Automate the Busywork
How AI agents handle feedback triage, release notes, stakeholder updates and reporting, so PMs stay on the work only a PM can do.
AI Agents for Project Managers: Kill the Status-Chasing
How AI agents collect status, flag slippage and draft reports, so project managers manage the work instead of the paperwork about it.
Multi-Agent Systems Explained: Why One AI Agent Isn't Enough
Why a lead agent delegating to specialist subagents beats one do-everything agent, and what multi-agent AI looks like in real business operations.
What Is Agentic AI? A Plain-English Business Guide
Agentic AI without the hype: how it differs from chatbots and generative AI, what it can do in a business today, and how to spot rebranded automation.
AI Agents vs RPA: The Difference and Which You Need
RPA replays clicks; AI agents understand goals. Where each one fits, why RPA projects stall, and when the answer is both.
AI Customer Service in Retail: What to Automate First
AI customer service in retail, which queries to automate first, how to connect the AI to real order data, and where humans must stay.
AI Email Management: Automate Your Business Inbox
Shared inboxes full of orders, invoices and questions can be triaged, answered and filed automatically. The pattern, the guardrails, where to start.
Build an AI Assistant in Slack That Can Actually Do Things
How to run an AI assistant inside Slack that reads your real systems, orders, tickets, databases, and takes action, with guardrails that make it safe.