AI Automation for Hotels & Hospitality
Answer every guest in minutes, at 3am too.
Front desks and reservation teams juggle the same questions across phone, email, WhatsApp and OTA inboxes: availability, check-in times, parking, changes to bookings. Response speed decides reviews, and night coverage is expensive.
Oido agents answer routine guest questions from your own information, handle booking modifications against your PMS, and escalate anything sensitive to staff with full context attached.
Guests get instant answers around the clock, and your staff spend their time on the guests in front of them.
What you can automate
- Answer guest questions instantly from your approved hotel information.
- Handle booking changes and requests against your PMS, with staff approval where you want it.
- Unify OTA, email and WhatsApp inboxes into one queue with drafted replies.
- Deliver the morning operations report automatically: arrivals, departures, flags.
Hospitality is a response-time business. The guest who asks about a late check-out at midnight books with whoever answers first. Oido puts an agent on every channel you already use, so the answer is instant and your team handles what actually needs a human.
Every channel, one brain
Booking.com messages, emails, WhatsApp, the website widget: an Oido agent reads them all, answers the routine ones from your approved information, and drafts replies for the rest. Nothing sits unanswered overnight.
Booking changes without the queue
Date changes, extra beds, early arrivals: the agent checks your PMS, applies the change where your rules allow it, and routes edge cases to reservations staff with everything they need to decide in one glance.
The morning report, already written
Arrivals, departures, VIP flags, maintenance issues logged overnight: an agent compiles the daily operations brief from your systems and delivers it before the shift starts.
Built around your property
Every property runs differently, so we start with your workflows, connect your PMS and channels, and operate the automation with your team. You own your hosting and your guest data, with 24/7 support.
Questions we get asked
Can it answer guests across all our inboxes?
Yes: phone messages, email, WhatsApp and OTA inboxes in one place, answering availability, check-in times, parking and booking changes from your PMS. Response speed on OTA channels affects your ranking as well as your conversion.
Can it take or change bookings?
It can quote availability and rates from your system and make or amend a booking within the rules you set. Anything involving a rate exception, a group or a complaint goes to your team.
Does it work in the languages our guests use?
Yes, and that is a real advantage in hospitality. Guests get answers in their own language without you staffing for it.