AI Automation for Travel & Tourism
Enquiries answered in minutes, travelers informed at every step.
Travel enquiries arrive around the clock and buy from whoever replies first. Every booking generates a stream of questions and changes, and disruption days bury the team in simultaneous rebooking requests.
Oido agents answer enquiries and qualify trip requirements instantly, handle routine booking questions and changes against your systems, and run pre-trip communication sequences automatically.
Your consultants design trips and handle disruptions, while the routine traffic answers itself.
What you can automate
- Answer and qualify trip enquiries instantly, any time zone.
- Handle booking questions and routine changes against your reservation systems.
- Run pre-trip sequences: documents, reminders, local information.
- Triage disruption events and draft rebooking options for consultants.
Travel is sold on responsiveness and delivered on communication. Between the enquiry and the flight home there are dozens of touchpoints, and most of them are routine. Oido automates the routine ones and hands the judgment calls to your consultants.
The first reply wins the booking
An enquiry at 2am gets a real response: the agent asks about dates, party and budget, shares relevant options, and books a consultation with a human consultant. By morning your team has a qualified lead, not a cold email.
Questions and changes without the queue
Can we add a night? What is the baggage allowance? Is breakfast included? The agent answers from booking data and supplier information, and applies routine changes where your rules allow, logging everything to the file.
Pre-trip communication on rails
Documents at booking, reminders before departure, local tips on arrival day: sequences run per trip automatically, in your brand voice. Travelers feel looked after without a consultant lifting a finger.
Disruption days, triaged
When a cancellation wave hits, the agent identifies every affected traveler, drafts rebooking options per booking, and queues them for consultant approval. Your team works a prioritized list instead of a melting inbox.
Built around your systems
We connect your reservation platforms and channels, encode your policies, and operate the automation with your team. You own your hosting and traveler data, with 24/7 support.
Questions we get asked
Can it answer enquiries at night and at weekends?
Yes, and in travel that decides bookings. Enquiries arrive around the clock and go to whoever replies first with something useful. The agent handles the first exchange and hands over a warm, informed enquiry to your team.
What happens on a disruption day?
That is when it earns its place. When a flight cancels and forty customers message at once, the agent answers everyone with their own booking details immediately, and escalates the cases that need rebooking decisions rather than leaving the queue to build.
Can it handle changes and cancellations?
Within the rules you set, yes, using live availability. Anything involving a fare difference, a refund decision or a supplier negotiation waits for a person.