AI Automation for E-commerce
WISMO answered, returns handled, stock watched: support that scales with orders.
Order volume grows faster than the support team. Most tickets are the same three questions, returns clog the queue, and stockouts get noticed by customers before the team.
Oido agents resolve where-is-my-order and return requests directly against your store platform, watch inventory and flag anomalies, and hand the genuinely difficult conversations to your team with context.
Support cost stops scaling with order count, and customers get answers in minutes at any hour.
What you can automate
- Resolve order status and delivery questions directly from your store and carrier data.
- Handle return and exchange requests end to end within your policy rules.
- Watch inventory levels and flag stockouts and anomalies early.
- Escalate complex or angry conversations to your team with full context.
Every e-commerce team knows the ticket breakdown: most of the queue is where is my order, can I return this, and do you have it in stock. Those are lookups and policy decisions, not conversations that need a person. Oido automates exactly that slice and leaves your team the rest.
WISMO, resolved not deflected
The agent reads live order and carrier status and gives the customer a real answer, including the honest one when a shipment is late, plus what happens next. No canned deflection, no ticket left open.
Returns inside your rules
Return requests get checked against your policy, approved where the rules allow, labeled, and logged. Edge cases route to your team as decisions, not investigations.
Stock watched by something patient
Levels, velocity and supplier lead times get monitored continuously. The reorder flag arrives while there is still time to act, and listing sync errors get caught before they cost sales.
Built around your stack
Shopify or custom, one store or five markets: we connect what you run, build the agents around your policies, and operate them with your team. You own your hosting and customer data, with 24/7 support.