AI Automation for Pharmacies
The counter serves patients while the phone answers itself.
Pharmacy staff are interrupted constantly by calls asking whether a prescription is ready or an item is in stock, while supplier ordering and date checking happen after hours. Every interruption slows the counter.
Oido agents answer readiness and stock questions from your pharmacy system over phone and WhatsApp, generate supplier orders from stock movement, and route anything clinical to the pharmacist.
Interruptions drop at the counter, and patients get their answer without waiting on hold.
What you can automate
- Answer prescription readiness and stock questions automatically, with strict privacy rules.
- Send collection reminders when prescriptions are ready or about to be returned.
- Generate supplier orders from stock movement for a quick confirm.
- Route every clinical question straight to the pharmacist, never answered by the agent.
Most pharmacy phone calls are one of two questions: is it ready, and do you have it. Both are lookups. Oido answers them automatically within strict privacy rules, and keeps everything clinical with the pharmacist.
Is it ready? Answered without the hold music
Patients ask over the phone line or WhatsApp; the agent verifies identity by the rules you set, checks the pharmacy system, and answers. Collection reminders go out when items are ready, and again before anything would be returned to stock.
Stock questions off the counter
Availability checks against the live system, instantly. If an item is out, the agent can say when it is expected and offer to notify the patient on arrival.
Ordering from movement, not memory
Stock movement drives draft supplier orders on your schedule through n8n; short-dated stock gets flagged for action. The pharmacist confirms rather than compiles.
Clinical stays human, always
The agent never gives clinical advice. Anything touching dosage, interactions or symptoms routes immediately to the pharmacist. That boundary is enforced in configuration, not left to chance.
Built for your group, private by design
We build around your pharmacy system and your privacy obligations, with self-hosted deployment where patient data rules require it. You own the hosting and the data, with 24/7 support.
Questions we get asked
Can it answer "is my prescription ready?"
Yes, and that is usually the highest-volume interruption in the pharmacy. The agent checks the status and answers directly, so the phone stops pulling staff away from dispensing.
Can it handle stock questions and supplier ordering?
It answers whether an item is in stock, and can prepare or place supplier orders on a schedule or when stock crosses a threshold, so the ordering does not happen after closing.
Is this appropriate given the rules we work under?
It handles the administrative and informational side, not clinical advice. Anything touching a patient record or a dispensing decision requires a named person's approval, and everything is logged for your own audit requirements.