AI Automation for Cleaning & Facilities Services
Rotas filled, requests logged, quality tracked: without the 6am phone marathon.
Operations managers start at dawn covering sick calls and finish late answering client requests. Job confirmations live in text threads, complaints arrive by phone, and proof of service is whatever someone remembers.
Oido agents manage shift cover and confirmations over the channels staff already use, take client requests and complaints into a tracked queue, and collect proof-of-service reports from the field automatically.
Cover gets sorted by the system at 6am, and every client request lands in a queue instead of a voicemail.
What you can automate
- Fill open shifts automatically: offer, confirm, escalate when uncovered.
- Take client requests and complaints into one tracked, prioritized queue.
- Collect proof-of-service photos and checklists from staff on site.
- Compile client service reports from field data automatically.
Facilities work is won on price and kept on reliability, and reliability is coordination: the right person at the right site with proof it happened. Oido automates the coordination layer that currently lives in one manager's phone.
Sick call at 5:40, covered by 6:15
A worker calls in sick over WhatsApp; the agent immediately offers the shift to qualified, available staff in order, confirms the taker, updates the rota and informs the site contact. The manager gets a notification, not a scramble.
Client requests out of voicemail, into a queue
Extra service requests, access changes, complaints: the agent receives them on any channel, logs and prioritizes them, confirms receipt to the client, and routes them to the right supervisor. Nothing depends on someone remembering a call.
Proof of service from the field
Staff send completion photos and checklists as they finish; the agent files them against the job. When a client questions a visit, the answer is a record, not a recollection.
The monthly client report, already assembled
Visits completed, requests resolved, issues raised: compiled from data the agents already collected, drafted for the account manager to review and send.
Built around your contracts
We shape the automation to your sites, SLAs and staffing model, and operate it with your team. You own your hosting and your data, with 24/7 support.
Questions we get asked
Can it handle sick calls and cover in the morning?
It can take the call, work out which sites are affected, contact available staff in order, and confirm cover, which is the job that currently starts an operations manager's day at dawn.
Can it give clients proof of service?
Yes. Sign-offs, photos and completion times get collected as the work happens and turned into the report the client wants, rather than being assembled later from text threads.
Can it handle client requests and complaints?
Routine requests, extra visits, schedule changes, access questions, are handled directly. Complaints go to a person immediately, with the site history attached.