AI Automation for Automotive Dealers & Garages
Every enquiry answered, every service bay filled.
Vehicle enquiries arrive from portals at all hours and go cold fast. The service desk phone queues at 8am, MOT and service reminders go out inconsistently, and follow-up after a visit rarely happens.
Oido agents respond to vehicle enquiries instantly with real stock data, book service and MOT slots against your workshop calendar, and run reminder and follow-up sequences automatically.
Sales enquiries get worked while they are hot, and the workshop calendar fills without the phone queue.
What you can automate
- Answer vehicle enquiries instantly from live stock data, any hour.
- Book service, MOT and repair slots against workshop capacity.
- Send service and MOT reminders from your vehicle database automatically.
- Follow up after visits: satisfaction check, review request, next booking.
A car enquiry has a half-life of hours; a service desk phone queue costs bookings every morning. Both problems are response problems, and response is what agents do best.
Enquiries answered while the buyer is still looking
Is it still available? What is the mileage? Can I see it Saturday? The agent answers from your stock system immediately, books the viewing, and logs the lead in your CRM with everything captured. Your sales team walks in to qualified appointments.
The service desk without the 8am queue
Customers book service and MOT slots over WhatsApp or the website at any hour. The agent checks workshop capacity, books, confirms, and sends the reminder that cuts no-shows.
Reminders that bring cars back
MOT due dates and service intervals sit in your database already. The agent turns them into timely, personal reminders with a booking link, and the follow-up sequence runs until the slot is booked or the customer opts out.
After the visit
A day later the agent checks the work was satisfactory, invites the happy customers to leave a review, and routes the unhappy ones straight to the manager while it can still be fixed.
Built around your dealership
We connect your DMS, stock feed and calendars, build the flows around how your desk works, and operate them with your team. You own your hosting and customer data, with 24/7 support.
Questions we get asked
Can it respond to portal enquiries out of hours?
Yes, and that is where most of the value is. Enquiries arrive at all hours and go cold fast. An immediate, useful reply with the vehicle details and a booking option beats a good reply the next morning.
Will it book service and MOT appointments into our diary?
It offers the slots your system actually has free, books the appointment, and sends the reminder. Reminders that go out consistently, rather than when someone gets round to it, are usually the quickest measurable win.
Can it handle the 8am service desk phone queue?
It takes the routine ones on message channels, is my car ready, what time can I drop off, what will the MOT cost, which is most of the volume. Your advisors keep the conversations that need judgement.