AI Automation for Energy & Utilities
Billing questions, readings and appointment booking handled at utility scale.
Utility contact centers absorb enormous volumes of repetitive contacts: billing explanations, meter readings, moving-home notifications and appointment scheduling, while field work coordination runs on spreadsheets.
Oido agents answer billing and account questions from your systems, take meter readings and move notifications conversationally, book field appointments against engineer capacity, and keep customers informed of visits.
Contact volume that needs a person drops sharply, and field days run to a coordinated plan.
What you can automate
- Answer billing and account questions from your own customer systems.
- Take meter readings and moving-home notifications conversationally.
- Book and confirm field appointments against engineer capacity.
- Notify customers of planned works and outages proactively.
Utilities handle some of the most repetitive contact volume of any industry, and most of it is account lookups and structured data intake. That profile is exactly what agents automate well.
Why is my bill higher? Answered with the actual reason
The agent reads the account: consumption change, rate change, estimated versus actual reading, and explains it in plain language. Disputes and hardship conversations route to trained staff immediately.
Readings and move-ins without the form maze
A customer messages a photo of the meter; the agent extracts the reading, validates it against history, and updates the account. Moving notifications collect everything needed in one conversation instead of a call queue and two forms.
Field appointments that hold
Booking against real engineer capacity, confirmations, day-before reminders, and rebooking when either side needs to move. Missed appointments cost engineer days; reminders are the cheapest fix in the industry.
Proactive beats reactive
Planned works, outages and restoration updates get pushed to affected customers before they call. Inbound volume on a bad day is a function of how well you communicated in the first hour.
Built for regulated operations
We build within your compliance and data requirements, connect your billing and field systems, and operate the automation with your team. You own your hosting and customer data, with 24/7 support.
Questions we get asked
Can it handle high contact-centre volumes?
That is the strongest case here. Billing explanations, meter readings, moving-home notifications and appointment booking are enormous, repetitive volumes that resolve from your own systems, at any hour, without a queue.
Can it coordinate field work?
It can schedule and confirm appointments, keep the customer informed on the day, and chase the information field teams need before they arrive, which is where a lot of wasted visits come from.
What about vulnerable customers and complaints?
Those must reach a person quickly, and the routing should be deliberate. The agent identifies them, escalates with the full history, and does not attempt to handle the conversation itself.